FAQ & Tips

We understand that the initial choice of stove or cooker for your home is a very important decision. We offer a diverse range of multi-fuel stoves and cookers and have put together a list of some of most frequently asked questions people have in relation to our products and services.

Please do not hesitate to contact us for more information by submitting an online enquire form or meet our expert team in our modern Scandinavian inspired showroom and view first hand our range of quality Morso stoves on display; there are 28 stoves from a range of brands including a live Morso ‘Badger’ stove as well as 4 Aga cookers on display.



What are advantages of a stove compared to an open fire?


Open fires, at best, operate around 15% efficiency compared with efficiency of over 80% for some modern stoves.

Fuel Savings

Stoves use less fuel and customers can save up to two thirds of the wood that they previously used on their open fire.

Warmer Cleaner Home

Stoves generate more heat output per fuel load than from the same load in an equivalent open fire and the stove’s heat is also very controllable. Heat from multi fuel stoves and wood burners is also cleaner and therefore kinder to your decor and furnishings because the products of the combustion process are all contained within an enclosed fire chamber. This has the added advantage that smoky smells are virtually non-existent.


When used correctly stoves are much safer than open fires. The stove’s heat-resistant glass will screen any potential sparks and prevent lighted fuel from rolling out.


Are stoves easy to use?

Stoves are very easy to use and our expert team will advise you on how to maximise the performance of your stove.

Compared to lighting an open fire, lighting a stove is quicker and easier, as well as being much more predictable because of the control you have over the combustion air.


What are HETAS regulations?

Hetas is the organisation recognised by the Government to approve multi fuel stoves and wood burners, fuels and services including the registration of competent installers. They established the Hetas Approved Retailer certification in 2011 so that anyone wishing to purchase a stove could be directed to retailers who meet high standards for service quality – including expert safety advice.

With over 20 years of industry experience our dedicated team are renowned stove and cooker experts and our engineer / installation team, adhere to and comply with strict HETAS and Building Regulations (Northern Ireland).


What is Carbon Monoxide?

Carbon monoxide (CO) is a highly poisonous gas. It is produced by incomplete burning of carbon based fuels. CO has no taste, smell or colour and can be present in the fumes (combustion products) of gas, oil, solid mineral fuel or biomass burning appliances.

Solid fuels including wood are safe to burn if an appliance is installed, maintained and used correctly. f the appliance burns wood, make sure the wood is seasoned and dry.

Unseasoned wet wood suppresses combustion yet produces products of combustion which contain CO. If possible, use HETAS Certified wood fuel, which guarantees a low moisture content.



We have put together some information to help you get the most out of your multi-fuel stove.

How to make your stove more efficient


The importance of an effective flue system

The flue system is the ‘engine’ of the stove and that without it performing well your stove will not perform to its potential. For maximum performance you need a good flue system with sufficient up-draught.

With over 20 years of industry experience our dedicated team are renowned stove and cooker experts and our engineer / installation team, adhere to and comply with strict HETAS and Building Regulations (Northern Ireland).


Using Quality Fuel

Wood burning stoves require wood logs with a moisture content of less than 20% to work efficiently.Wet or unseasoned wood logs provide little or no heat, are hard to keep alight, reduce the effectiveness of the air wash system so the stove glass goes black and, within a matter of weeks, could quickly clog up your flue system. In contrast, using well-seasoned logs provides plenty of heat and allows you to control the flame pattern for the best fuel efficiency.


Control your stove correctly

Stoves are a lot more controllable than an open fires and the way that you control the supply of combustion air to your stove determines how well your stove will work for you.

You must also understand that the two main fuel types require different types of air. Primary Air, for burning mineral fuels (smokeless ovals etc) and Secondary Air for burning wood and wood products.

With over 20 years industry experience we offer our customers a full consultation and installation service, ensuring you make the right cooker or stove choice for you and your home and you understand how to operate your stove. In addition to our advice you to always read the manufacturer’s instructions.


How often should I have my chimney swept?

Chimneys should be swept at least twice a year when burning wood or bituminous house coal and at least once a year when burning smokeless fuels. The best times to have your chimney swept are just before the start of the heating season and after any prolonged period of shut-down.

If sweeping twice, the second time should be after the peak of the main heating season.

We recommend using a HETAS Approved Chimney Sweep.